Frequently Asked Questions

Why should I choose Youper?

Youper is the only mental health service that understands you and provides care that fits your unique needs, preferences, and budget. With or without insurance, Youper has an affordable plan for you

You can start with digital therapy, choose to receive care from coaches and therapists who really listen to you, or get an evaluation and diagnosis from a doctor for prescribed medications. 

No matter your plan, Youper is available 24/7 to support you wherever and whenever you need it.

Who are you?

We are clinicians, engineers, designers, and caregivers led by world-renowned therapist Andrea Niles, Ph.D., and psychiatrist Jose Hamilton, MD. Above all, we care deeply about your health and happiness. We have dedicated our lives to making mental health care accessible for everyone, one person at a time.

Why Cognitive Behavioral Therapy (CBT)?

We lead with Cognitive Behavioral Therapy (CBT) because it’s been proven to be the most effective therapy for anxiety and depression. It helps you understand patterns in your emotions, thoughts, and behaviors that may be contributing to your symptoms. Once you find those patterns, CBT helps change your thinking, take control of your emotions, and change your behavior — to feel better and reclaim your life.

How long does it take to feel better?

People often see improvements in as little as two weeks, but everybody has their own timing, and we respect that. We’ll work together to figure out your unique timeline, then you'll set goals, check in regularly, and monitor your symptoms to see how you're progressing.

How much does this cost?

You can get started for $3 per month.

Do you take insurance?

Youper is designed to be affordable with or without insurance. Most likely, your subscription will cost less than your insurance co-payments and without the hassle that insurance often brings.

Can I cancel?

Yes, and we hope you do! When you’re feeling better, you can opt to move to one of our maintenance plans, or cancel your subscription at any time. You can also re-subscribe at a later date if you need it. We’ll be here for you.

What about medication?

If you’re considering medication, you can subscribe to the Medication Plan, and schedule an appointment with a clinician for assessment, diagnosis, and prescription if needed. The Medication Plan is currently available in California and Texas, and we’re actively working through each State’s unique process to make it available in other states as well.

How do I get started?

Start with an emotional health assessment so we can understand your needs and recommend the best care for you.

Other Questions
Who is Youper for?

Youper is available to people ages 18 and older who are experiencing emotional challenges or symptoms of anxiety and depression.

Youper is not a good fit for people with the following conditions or circumstances:

  • Emergencies
  • Suicidal ideation
  • Substance use issues
  • Schizophrenia
  • Bipolar disorder
  • ADHD
  • Pregnant or nursing
What should I do if I'm in a crisis?

If this is an emergency, please call +1 (800) 273-8255 or 911 to get immediate help.

Do I need a prescription to use Youper?

No, you don’t need a prescription to use Youper.

Is there a Youper mobile app?

Yes! You can download our app and use it to take care of your mental health whenever and wherever you are.

How soon can I see a provider?

Once you sign up with Youper and finish your initial assessment, if you are eligible for Youper’s services, you will be prompted to schedule your first video visit. We aim to keep wait times as short as possible — typically less than 3 days.

How do I make an appointment?

Appointments are made in the Youper app after you complete your initial assessment. Go to the Care Team section, and you’ll be led through the scheduling process.

Where do I go to have my appointment?

All appointments are done remotely, which means that you can see your provider from the comfort of your own home. All you need is your phone. The Youper app will connect you directly with your provider at the time of your appointment.

Am I required to have a video visit with my provider?

In most cases, you will be given the option to select a video or phone call preference for all visits.

Can I contact my provider between appointments?

Yes, you’ll be able to securely message your provider if you have questions or need something between scheduled appointments.

Can I change my provider?

Yes. If you’re not happy with your provider, you can switch at any time.

Why do I have to upload a picture of my face and my photo ID?

For telehealth services, your provider will need to confirm your identity and date of birth.

For this, we require an identifiable photo of your face. The photo needs to be taken in real-time and needs to be a clear and accurate representation of you at the time of your online visit.

Photo requisites:

  • Take in real-time (no pictures of pictures)
  • No sunglasses or other facial obstructions
  • No filters

We also require an identifiable photo ID. This must include:

  • First name
  • Last name
  • Date of birth
  • Expiration date (for legal purposes your ID cannot be expired)
  • Unobstructed photo of your face
How does Youper protect my privacy?

We take privacy very seriously. We don’t sell personal information under any circumstances, nor do we share or disclose personal information unless patients give their consent. We have implemented strict security measures designed to secure patients’ personal information from accidental loss and from unauthorized access, use, alteration, and disclosure, and we use encryption technology for information sent and received by us.

Messages between you and your medical provider are encrypted in transit. All your health information is recorded in an Electronic Health Record, which follows the HIPAA standard to protect your privacy.

Is my information shared with other users?

No. All your information is private.

How do I cancel my subscription?

To cancel your subscription in the Youper app, go to History > Settings Gear Icon > Manage Subscription. To cancel your subscription on the Youper website, sign in, and click “Cancel Plan”. 

You can cancel your subscription at any point. To avoid being charged again at your renewal date, be sure to cancel your plan at least 24 hours beforehand. 

Once your cancellation has been processed, you will continue to have access to your records through Youper. 

The billing period begins on the day you subscribe. Youper reserves the right not to refund any prepaid amounts due to cancellations.

Questions About The Medication Plan
What medications do you offer?

Youper offers a variety of medication options, including Selective Serotonin Reuptake Inhibitors (SSRI) and Serotonin-Norepinephrine Reuptake Inhibitors (SNRI) medications, to address symptoms of anxiety and depression.

We don’t offer controlled medications at this moment.

How do medications for anxiety and depression work?

Medications for anxiety and depression, often called antidepressants, work by balancing natural substances in the brain, known as neurotransmitters. 

Are antidepressants safe to use?

Yes. Antidepressants are a safe and highly effective means of treating anxiety, depression, and insomnia. If you and your provider decide medication is the best treatment for you, your provider will guide you in the safest and easiest way to begin your medication. 

Antidepressants are non-controlled substances, which means that they aren’t classified as having euphoric or addictive properties. There are no examples of prolonged addictive behavior associated with these medications. However, a withdrawal effect can be experienced when stopping or reducing antidepressants so be sure to speak with your doctor before making any changes in how you take your medication.

Can my medical provider diagnose anxiety, depression, insomnia, and other mental health conditions?

Yes. Our medical providers are licensed and trained to recognize the symptoms of anxiety, depression, insomnia, and other mental health conditions. 

Can you help me change or get off my medications?

Your medical provider can help you adjust your medication plan if that is something you are interested in doing. They can help you create a safe plan to either switch medications or go off them entirely. 

Is medication cost included in the Medication Plan?

Yes. The most common medications for anxiety and depression are included in your Medication Plan cost. You can see the list here.

Do I need to pay for medication shipping in the Medication Plan?

No. Shipping is included in the cost of your subscription.

Are lab tests included in the Medication Plan?

No. If necessary, you’ll pay separately for lab tests.

How often will I see my medical provider?

When your medical provider is first getting to know you and helping tailor your medication to fit your needs, you will see your provider monthly. Once you find a medication regimen that works for you, there will be more time between appointments.

How do I know Youper uses real medical providers?

Youper was founded and is led by doctors and therapists, and we have selected the most capable board-certified psychiatrists, physicians, and nurse practitioners to provide the quality care you deserve.

How do I know Youper uses real pharmacies?

Youper is certified by LegitScript. We work with US-based certified online pharmacies that share our same mission to make mental health care accessible for everyone.

Why is the Medication Plan only available in certain US states?

In order to prescribe medication, a medical provider has to be licensed in the state where the patient is located. Currently, we have prescribing providers who are licensed to serve residents of California and Texas. We are working to expand to other states very soon.

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