Frequently Asked Questions

What is Youper's philosophy towards mental health care?

Youper takes a comprehensive approach to mental health care: a simple monthly subscription to access online medical providers, medication, on-demand therapy exercises, and health monitoring tools for anxiety, depression, insomnia, and other mental health conditions.

How can Youper be so much more affordable than other mental health services?

Our mission is to make mental health care accessible for everyone, and we do this by empowering both you as a patient and the health professionals in your care team.

Our US-based licensed doctors count on a team to support them and Artificial Intelligence to expand their reach and optimize their time, so they can focus on taking care of you.

Our US-based certified online pharmacy partner doesn’t have the overhead costs of traditional pharmacies.

Our award-winning app gives you 24/7 access to evidence-based therapy exercises anytime, anywhere. In a research collaboration with Stanford University, Youper’s AI therapy was recently shown to significantly reduce anxiety and depression symptoms in just two weeks.

How much does the membership cost?

A membership with Youper is only $99 per month.

Is medication included in the membership cost?

Yes. Medications for the most common mental health conditions are included in your membership.

Do I need to pay for medication shipping?

No. Shipping is included in the cost of your membership.

Are lab tests included in the membership cost?

No. If necessary, you’ll pay separately for lab tests.

Who is Youper for?

Youper is available to people ages 18 and older, living within our operating states, who are experiencing emotional challenges or symptoms of anxiety, depression, or insomnia and may benefit from treatment.

Youper is not a good fit for people with the following conditions or circumstances:

  • Suicidal ideation
  • Substance abuse issues
  • Schizophrenia
  • Bipolar disorder
  • ADHD
  • Pregnant or nursing
  • Medical emergencies or urgent situations.

Do I need a prescription to use Youper?

No, you don’t need a prescription to use Youper. You can see a medical provider through Youper, and he or she will evaluate you and discuss with you the best treatment and medication plan for you.

What is Youper Health Assistant?

It’s your AI Assistant that uses Artificial Intelligence to help you track your mood, monitor symptoms, and apply behavior therapy techniques to understand your mind, manage your emotions, and change behaviors. It’s always by your side, and constantly learning from you.

Is there a Youper mobile app?

Yes! You can download and use our app to take care of your mental health whenever and wherever you are.

Why are Youper telehealth services only available in certain states?

In order to prescribe medication, a provider has to be licensed in the state where the patient is located. Currently, we have prescribing providers who are licensed to serve residents of California. We are working to expand to other states very soon.

How soon can I see a provider?

Once you sign up with Youper and finish your initial mental health assessment, if you are eligible for Youper services, you will be prompted to schedule your first video or phone visit with your provider. We aim to keep wait times as short as possible, typically less than 3 days.

How do I make an appointment?

Appointments are made in the Youper app. To make an appointment, download the app, answer some questions to understand your symptoms, and the app will prompt you in the steps to schedule your appointment.

How do I know Youper uses real medical providers?

We are founded and led by doctors and therapists, and we have selected the most capable board-certified psychiatrists, physicians, and nurse practitioners to provide the quality care you deserve.

How do I know Youper uses real pharmacies?

Our US-based certified online pharmacy partner is lead by a pharmacist who shares our same mission to empower patients and make prescription medication accessible for everyone.

Can my provider diagnose anxiety, depression, insomnia, and other mental health conditions?

Yes. Our providers are licensed and trained to recognize the symptoms of anxiety, depression, insomnia, and other mental health conditions.

I have already been diagnosed with anxiety, depression, or insomnia. Can my provider help me manage the condition?

Yes. During your mental health assessment, you’ll be asked to share any past care you have received so your provider can use that to inform your treatment and medication plans moving forward. With your permission, your doctor may want to speak to previous providers to ensure they have a complete history and can provide you with the best treatment options.

Can you help me change/get off my medications?

Your provider can help you adjust your medication plan if that is something you are interested in doing. They can help you create a safe plan to either switch medications or go off of them entirely.

Where do I go to have my appointment?

All appointments are done remotely, which means that you can see your provider from the comfort of your own home. All you need is your phone. The Youper app will connect you directly with your provider at the time of your appointment.

How often will I see my provider?

When your provider is first getting to know you and helping tailor your medication to fit your needs, you will see your provider monthly. Once you find a medication regimen that works for you, there will be more time between appointments.

Can I contact my provider between appointments?

Yes, you will be able to securely message your provider if you have questions or need something between your scheduled appointments.

Am I required to have a video visit with my provider?

In most cases, you will be given the option to select a video or phone call preference for all visits.

Are the providers therapists?

No. Our providers include physician psychiatrists and psychiatric nurses who possess a strong sense of empathy to understand their patients and provide specialized mental health care.

What medications do you offer?

Your provider will decide what is the best medication for you. Your Youper membership offers a variety of medication options at no additional cost for you, including SSRI and SNRI medications to address symptoms of anxiety, depression, and insomnia.

Providers don’t prescribe controlled medications at this moment.

Are antidepressants safe to use?

Yes. Antidepressants are a safe and highly effective means of treating anxiety, depression, and insomnia. If you and your provider decide medication is the best treatment for you, your provider will guide you in the safest and easiest way to begin your medication.

Antidepressants are non-controlled substances, which means that they aren’t classified as having euphoric or addictive properties. There are no examples of prolonged addictive behavior associated with these medications. However, a withdrawal effect can be experienced when stopping or reducing antidepressants so be sure to speak with your doctor before making any changes in how you take your medication.

How do medications for anxiety and depression work?

Medications for anxiety and depression are usually called antidepressants. They work by balancing natural substances in the brain, known as neurotransmitters.

What should I do if I'm in a crisis?

If this is an emergency, call +1 (800) 273-8255 or 911 to get immediate help.

Can I use insurance?

No. Insurance is not necessary with Youper. Our mission is to make mental health care simple, comprehensive, and affordable – most likely, your membership will cost less than your insurance co-payments.

Is there a commitment?

No. Youper is a month-to-month subscription and can be canceled at any time. However, for the most effective treatment, it is beneficial to continue with a long-term treatment plan.

How do I cancel my subscription?

You can cancel your subscription at any point to stop any future payments. To avoid being charged again at your renewal date (or at the end of your free trial period), be sure to cancel your Membership or trial at least 24 hours beforehand following the instructions below:

To cancel your Youper subscription from your iOS device (iPhone or iPad):
From the home screen click on Settings.
Click on Apple ID at the top of the page.
Click on Subscriptions.
Choose your preferred subscription level, or select Cancel Subscription. You may be asked to confirm your selection. (If it says “Select an option to resubscribe,” you’re already unsubscribed from your subscription.)
After making your changes, press Done.

To cancel your Apple-billed Youper subscription from the computer:
Open the App Store app.
Click your Apple ID at the bottom of the sidebar. (If you’re not already signed in to your Apple ID, you’ll be prompted to log in now).
Click View Information. You might be asked to sign in with your Apple ID.
On the Account Information page, scroll to the Manage section. Then click Manage (next to Subscriptions.)
Choose your preferred subscription level, or select Cancel Subscription. You may be asked to confirm your selection. (If it says “Select an option to resubscribe,” you’re already unsubscribed from your subscription.)

If you have any trouble completing these steps, visit the Apple website for further help, as Youper cannot manage these subscriptions for you.

Instructions for Google Play Store cancellations:
Go to play.google.com/store/account/subscriptions.
Under Subscriptions find Youper.
Click Cancel Subscription then follow the prompts to confirm the cancellation.

If you have any further problems, please contact us at [email protected]

Once your cancellation has processed, you will continue to have access to your records through Youper, but your treatment and medication plan will be suspended.

Youper’s subscription model is a monthly recurring charge and the billing period begins from the time of registration. Youper reserves the right not to refund any prepaid amounts due to cancellations.

Why do I have to upload a picture of my face or my government-issued photo ID to use telehealth services?

Your provider will need to confirm your identity and date of birth before you can be treated via telemedicine.

We require an identifiable photo of your face. The photo needs to be taken in real-time and needs to be a clear and accurate representation of you at the point in time of your online visit.

Photo requisites:
Take in real-time (no pictures of pictures)
No sunglasses or other facial obstructions.
No filters.

We also require an identifiable photo ID. This must include:
First Name
Last Name
Date of birth
Expiration date (for legal purposes your ID cannot be expired)
Unobstructed photo of your face

How does Youper protect my privacy?

All your personal data is stored in a safe and very restricted cloud infrastructure. It is not accessible to anyone, for any reason. Messages between you and your medical provider are encrypted in transit. All your health information is recorded in an Electronic Health Record, which follows the HIPAA standard to protect your privacy.

Youper does not get any personal or monetary gain from your personal information or medical data.

Is my information shared with other users?

No. All your information is private.