These are our users’ most frequently asked questions

What is Youper?

Youper is a self-help self-guided application that uses Artificial Intelligence to support users in taking care of their emotional health, applying behavioral coping skills, and monitoring mental health symptoms.

Youper does not provide diagnosis, treatment, medical care, or other professional services. It is not a replacement for professional help, but it can support you to take care of your emotional health and works alongside therapy or other treatments if you are seeing a doctor or therapist.

It’s already helping thousands of people around the world to become the best version of themselves. Download the app on the Apple App Store and on Google Play Store.

Is it a human talking to me?

Youper uses Artificial Intelligence (AI) to learn from you and evolve by incorporating the latest scientific research about the brain to improve your emotional health.

We don’t have human operators, although our team of doctors, therapists, and engineers led by Dr. Jose Hamilton, is always working to make Youper the best assistant for you.

Can Youper give a medical diagnosis, medical advice or treatment options?

Youper DOES NOT provide a medical diagnosis or treatment options. If you require medical advice, the best approach is always to consult your doctor or other healthcare professionals.

You can count on Youper to help you monitor symptoms and enable you to have more informed conversations with your health provider.

I'm seeing a therapist. Can I use Youper?

Of course. Youper is your personal assistant and works great alongside therapy. You can talk to your therapist about Youper, share your insights and breakthroughs.

Is Youper free?

Yes, Youper has free features. You can choose to subscribe to an Emotional Health Plan to unlock additional premium features.

How does Youper protect my privacy?

All your personal data is stored in a safe and very restricted cloud infrastructure. It is not accessible to anyone, for any reason. Youper does not get any personal or monetary gain from your personal information or medical data.

What does Youper do with my information?

Youper uses what it learns from you to become a better assistant and generate insights on how to improve your emotional wellness.

Is my information shared with others?

No. All your information is private.

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