Privacy Policy

Last updated February 20th, 2020

We care about the protection and confidentiality of your data

Youper, Inc. (“our,” “we” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, store, use and distribute information through our website(s), products, services and applications (the “Services”) and our practices regarding protection of personal information (or “data”) you may share when using the Services.

We care about the protection and confidentiality of your data. We therefore only collect, use, share or process your data to the extent that:

  • It is necessary to provide the Youper Services you request;
  • You have given your consent to such collection, use, sharing, or processing; or
  • We are otherwise authorized to do so under applicable data protection laws.

We do not sell or give away your personal data or conversation history.

By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you at this moment consent that we will collect, use, and share your information in the following ways.

Remember that your use of Youper’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.

Identity of the controller of personal information

The data controller for Youper Services is Youper, INC, a company registered in the United States and having its registered office address at 1390 Market St Suite 200, San Francisco CA 94102.

Contact details of the Data Protection Officer

Youper’s Data Protection Officer can be contacted at:

Email: [email protected]
Postal: 1390 Market St Suite 200, San Francisco, CA 94102

If you have any questions, suggestions or comments, you are welcome to contact us.

What information we collect and how we use it

We collect information you intentionally provide to us.

Through the registration process and account settings, you can provide information such as your nickname, email, age, gender and work status. We collect this information to provide you with an experience personalized to you.

Within the application (or “app”), you can do assessments and monitor self-reported symptoms of depression, anxiety, social anxiety, panic, post-traumatic stress disorder, and borderline personality disorder. We collect this information to allow you to monitor your self-reported symptoms and to provide you with useful feedback.

We DON’T collect or store medical information or Protected Health Information (PHI), defined under the US law (specifically, “HIPAA,” meaning the United States Health Insurance Portability and Accountability Act of 1996 and the rules promulgated and implemented by the U.S. federal government thereto) as any information about health status, provision of health care, or payment for health care that is created or collected by a Covered Entity and can be linked to a specific individual (see https://www.hhs.gov/hipaa/for-professionals/covered-entities/index.html). Nor are we a “Covered Entity” as defined by HIPAA, since we are not a licensed health care provider, insurance company, or claims clearinghouse or a Business Associate of any of those.

Within the app, you can track your mood and associated factors. We collect this information to allow you to understand your mood and factors influencing it.

Within the app, you can have conversations with the Youper AI Assistant that generate text-based note entries. We collect this information to allow you to keep a log of your conversations and organize your mental notes.

We collect technical data that tells us what hardware and software you are using to access our app, including mobile platform (iOS/Android), version of the app, device model, system version, identifier for advertising in Apple for iOS and Android devices.

We may also use cookies, URL information, web beacons and similar technology to gather information regarding the date and time of an internet visit, web pages reviewed and the information searched and viewed. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while viewing a website. We may use both session Cookies (which expire once a web browser is closed) and persistent Cookies (which stay on a computer until deleted) to provide a more personal and interactive experience on our Site. Persistent Cookies can be removed from a computer by following “help” directions from an Internet browser.

We collect app usage data that tells us how you use the app, like how often the app was opened, which areas were clicked on the app, app settings (language, notifications), and feedback data.

When you allow access and provide us with the consent, we collect information from Apple’s Health App and Google Fit.

We use the data and information you provide us to deliver a better experience for you. This information may be used to personalize app features and content (e.g. what is presented in a Youper conversation, your Insights section). To create a personalized product that meets your unique needs, we use the information that we collect or learn from you (e.g. demographic information, emotions, factors) as well as information from other users.

Because we are learning more about how to deliver the most effective product for you, we also engage in product research and development. We use the information we have to develop, test and improve our product, including by conducting surveys and research, and testing and troubleshooting new products and features.

In addition, you can contribute with anonymous data for scientific research and help our science team with its mission to understand the human mind and empower everyone on the planet to pursue happiness. The information we collect for research is demographic information, emotions, factors, activity within the app, and symptom measures. These data are anonymized prior to data analysis. All users are given the opportunity to opt-out of inclusion in this research.

The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible and terminate the associated account. If you believe that a child under 13 may have provided us personal information, please contact us via email at [email protected]

How we secure and protect your information

We use a variety of industry-standard security technologies and procedures to help protect your data from unauthorized access, use, or disclosure.

Your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and personal information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account.

All transmitted data are encrypted during transmission. We use standard Secure Socket Layer (SSL) encryption that encodes information for such transmissions. All stored data are encrypted and maintained on secure servers. Access to stored data is protected by multi-layered security controls including firewalls, role-based access controls and passwords.

While we use reasonable commercial efforts to protect the data, no technology, data transmission or system can be guaranteed to be 100% secure. In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to your data, we’ll notify you promptly after we spot the issue.

With whom we share your personal information

We neither rent nor sell your information in a personally identifiable form to anyone. Conversations with Youper are not shared with any other company or service. We don’t sell or give away your personal data or conversation history.

We do not share your personal data with third parties, except as provided below.

1. Service providers

We use third-party service providers who provide technical and support services to help us provide and improve the Services. These third-party service providers may have limited access to databases of user information solely to help us to improve the product and they will be subject to contractual restrictions prohibiting them from using the personal data of our users for any other purpose.

2. Other third parties

In certain cases, we share and/or are obliged to share your data with third parties for the purposes described above and under applicable law, including if we, in good faith, believe doing so is required or appropriate to comply with law enforcement or national security requests and legal processes, such as court order or subpoena; protect your, our or others’ rights, property, or safety; assist with an investigation or prosecution of suspected or actual illegal activity; enforce our policies or contracts; or as otherwise allowed under applicable law.

Where we store your data

Our services are operated in the United States of America. If you are located in another jurisdiction, please be aware that information you provide to us may be transferred to, stored and processed in the U.S.A. By using our services or providing us with any information, you consent to this transfer, processing, and storage of your information in the U.S.A., a jurisdiction in which the privacy laws may not be as comprehensive as those in the country where you reside or are a citizen. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

What information you can access

Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us: nickname, password, email address, user profile information, text-based entries, moods, and associated factors, self-reported symptoms.

The information you can view, update, and delete may change as the services change. If you have any questions about viewing or updating information we have on file about you, please contact us at [email protected]

How to delete your data

You can delete all your data by opening the app, clicking on the “Me” bottom menu item, clicking on the gear icon (top right corner), then clicking “Delete my account”. To confirm and verify your request, we ask you to enter your account password. This will irrevocably delete all your data from our databases.

Your data protection rights

As a user of our Services, you have the following data protection rights, depending on the circumstances of the specific case:

Access
To check what type of personal data we hold about you and what we do with that personal data and to receive a copy of your personal data;

Rectification
To correct any inaccurate or incomplete personal data that we hold about you;

Erasure
To request that we erase personal data held about you in certain circumstances;

Data portability
To receive your personal data in a structured, commonly used and machine readable format and to have that personal data transmitted to another data controller.

Disclosure
To receive information about your personal data processed by us and to request access to your personal data and/or copies of these data. This includes information on the purpose of use, the category of data used, its recipients and authorized persons and, if possible, the planned duration of data storage or, if this is not possible, the criteria for determining this duration;

Correction, deletion or limitation of processing
To request the correction, deletion or limitation of the processing of your personal data, if (i) the data are incomplete or incorrect, (ii) they are no longer necessary for the purposes for which they were collected, (iii) the consent on which the processing was based has been revoked, or (iv) you have successfully exercised your right to object to data processing; in cases where data is processed by third parties, we will forward your requests for correction, deletion or limitation of the processing to these third parties, unless this proves impossible or involves a disproportionate effort;

Opposition to the processing
To object to the processing for reasons arising from your particular situation;

Refusal and revocation of consent
To refuse your consent or – without affecting the legality of data processing prior to the revocation – to revoke your consent to the processing of your personal data at any time;

Automatic decisions
To require that you be subject to a decision based exclusively on automated processing only in the exceptional cases provided by law, if that decision has legal effect against you or significantly affects you in a similar manner; should such an automated decision take place in exceptional cases, you have the right to obtain information on the logic involved and the scope of the intended effects;

Right of appeal
Communicate with and, if necessary, complain to the data protection supervisory authority in your jurisdiction, if any.

Right to Unsubscribe
If at any time you would like to unsubscribe from receiving future messages from Youper, including any advertising or promotional messages sent by text, phone or email, you may do so by contacting us through our Help Center, and we will promptly cease sending any message.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
Right not to receive discriminatory treatment by the business for the exercise of the privacy rights conferred by the CCPA.

Authorized agent

You can designate an authorized agent to exercise your rights on your behalf, but we will require proof that the person is authorized to act on your behalf and may also still ask you to verify your identity with us directly.

Changes to the privacy policy

We reserve the right to change this data protection declaration in compliance with data protection regulations. The current version can be found here or at another accessible location in our app.

How to contact us

For further information, to exercise your rights, or if you have any questions or queries about this Privacy Policy, please contact Youper’s Data Protection Officer:

email: [email protected]
postal: 1390 Market St Suite 200, San Francisco, CA 94102