If you think that you’re experiencing a bug, please tell us!

Before you contact our support team, make sure that you have the latest version of the app. Try to force quit/reset your app to see if the problem persists.

If that doesn’t work, send a message using the "Submit a request" form. Describe the bug as detailed as possible so that we can best understand and reproduce the issue. Send screenshots, and brand of your device, model, operating system version, if possible. They help a lot! Use the best email to reach you in case we need to get back in touch about the bug.

We greatly appreciate you taking the time to report bugs. We couldn’t improve Youper without you!

Youper is not an emergency service and cannot provide crisis intervention. If you are experiencing a mental health emergency, suicidal thoughts, or thoughts of self-harm, please contact one of the following resources immediately:

‍988 Suicide & Crisis Lifeline — Call or text 988 (available 24/7)
Crisis Text Line — Text HOME to 741741
Emergency Services — Call 911

If you wish to delete your account please use the following steps:

1. Open Me section
2. Click on Settings Icon (Top right corner)
3. You can find at the bottom of the list the option called “Delete my account”.
4. If you receive an error message, wait a few minutes and try again.

Should you be unable to delete your account please contact our support team, and we will assist you.

Yes, Youper does provide a way for you to download your data.

To start the process, you will need to log in to your Youper app and go to:

Me > Gear icon on the top right corner > Request my data.

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Identify if it is really your password that is keeping you from getting access. It might also be your FACE ID two-step verification.

Here are solutions for either situation: 

Password: For password recovery, you need to be logged out (sign out of your account if you are logged in), click on recover password, get the email, log in with the temporary password, and then change the password after this process.

         There are two important things to notice:

1. The link has a 1-hour expiration.
2. If you click on the reset password link more than once, only the last link will be valid. The other ones will expire. Gmail will group them into the same 'conversation,' and if you click on the 1st link, it will expire. Therefore, you will need to make sure to click the link to the latest email.
3. If you aren’t receiving the password reset email, be sure to double-check in your spam folder.

Face Id: If you are having trouble with the Face Id, you need to log out of Youper, then log in again and update the Face Id.

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